The Role of Communication in MSP Implementation

A successful managed service provider (MSP) solution requires more than just a solid implementation plan. Once that plan is put in place, you also need to maintain effective, positive communication. This creates a level of transparency regarding the process, ensuring all impacted parties are well-informed and prepared for upcoming changes.

As an ISO 9001:2015 certified organization, nTech understands the importance of clear communication throughout the implementation process and can help your business navigate the nuances of organizational change.

When it comes to communication, here are some tips to help you along the way:

Build a Transparent Relationship Between All Parties Involved

For communication to be effective, transparency needs to be a priority. All affected parties need to be able to rely on the information provided by the others, so keeping details back isn’t a wise move.

Ensure all project details are well-documented and check that information is distributed to all critical stakeholders. Include comprehensive overviews of the impact on workflows, any system configurations, anticipated timelines, and proposed integrations, ensuring the full system design is well understood by everyone involved.

If you have any unique details that need to be considered, make sure that your provider is aware early in the process. This ensures your solution will meet those needs.

Present the MSP Solution in Available Forums Internally

Any existing internal business communication forums are an asset at this stage. By using these channels – including all-hands or large meetings – to discuss upcoming changes, you increase the distribution of critical information.

This also increases the overall level of engagement. When commonly used internal forums are at the core of your communication plan, you provide stakeholders with crucial details and create a wider sense of ownership, increasing your odds of success as you move forward with the project.

Document Feedback Through a Single Channel

Gathering feedback from stakeholders is also vital if you want to steer your MSP implementation toward success. By encouraging impacted parties to provide input, you can learn about details that may have otherwise been overlooked or address concerns that may hinder progress or serve as a point of resistance.

Documenting feedback through a single channel increases the efficiency of this project phase. It ensures that all relevant details are contained in a central location, simplifying the review process and supporting implementation.

Plus, by supplying your provider with access to all feedback, they can assist with addressing concerns and adjusting the plan to enhance the outcome. This allows you to get the most from the partnership, making sure you have the appropriate level of support and guidance at each step in your implementation journey.

If you are ready to experience the benefits of working with a leading MSP partner, the skilled and experienced team at nTech wants to hear from you. Contact us to discuss your goals with one of the MSP solution specialists today and learn more about how our comprehensive workforce management services can help your company thrive.