Implementation

nTech Implementation Guide

At nTech, we strive to make the working process as simple and enjoyable for our customers as possible.

Our team of experts are passionate about getting projects done right – with a focus on creating an experience tailored specifically to individual needs.

We'll be sure to provide insight and guidance through the entire process so that your company is ready for next steps.

Structure Implementation

Establish Policies

Roles & Responsibilities

Configure Infrastructure

Supply Chain Setup

Program Launch

Internal Customers

Project Deliverables

Structure Implementation

This phase is the critical starting point, as we'll be navigating our way through every step of this project's implementation.

To ensure an efficient and successful journey, we are laying down a comprehensive roadmap outlining all aspects from program partnerships to task breakdowns, funding levels, risk mitigation strategies, stakeholder involvement plans, resource commitments and quality assurance.

Key Steps

Invite internal supply chain functions to the implementation team

Often, internal teams are overcommitted which may present an obstacle, but support from an executive champion relieves tension.

Conduct kickoff with the steering committee
Detail tasks, timelines, and milestones

To ensure expectations are fair and agreed upon, we will formalize the work-plan prior to setting dates.

Create implementation plan clearly defining commitments

Documenting detailed requirements and setting interim goals towards the completion of bigger milestones ensures a smooth transition.

Establish Policies and Business Rules

This phase is involves crafting policies and regulations to provide structure for the investor's ambitions.

nTech Workforce will shape key components of your journey towards success.

Key Steps

Assemble relevant stakeholders and subject-matter experts
Create Program Charter
- We can ensure functional ownership with guidance from an executive champion and cross-functional contingent workforce focus team.
Review and update policies & procedures to meet requirements
- nTech’s team of attorneys ensures all relevant literature and resources are brought to the table and analyzed for risk-cost-benefit. We work with distinguished attorneys in labor & employment law.
Review and update contingent workforce sourcing business rules
- We will ensure the investor's goals for minority-owned business representation, and local workers are represented.

Determine Ongoing Roles and Responsibilities

After launch, the program resources will work together to ensure effective management of the contingent workforce.

Each party has unique roles and responsibilities that collectively shape a dynamic structure for ongoing success.

Key Steps

Review contractual obligations
Determine internal and external process support responsibilities
Define roles, assign resources, and set up program infrastructure
- Defined service-level agreements (SLAs), penalties, and remediation negotiation protects the investor's interests and ensures goals are met.
Establish reporting, communication, and escalation procedures
- While insufficient communication systems may often be a barrier, workflow software and centralized communication are the remedy.

Configure Systems Infrastructure

This phase includes configuring your infrastructure into digital territory by setting new systems in place to ensure smooth transactions and clear communication.

This includes testing and deploying new systems such as work orders, timecards, etc.

Key Steps

Collect workflow and reporting requirements
Define functional requirements per business scenarios
Build, modify, and configure system components
- nTech will ensure systems align to business context by engaging stakeholders and pairing business scenarios & specifications
End-to-end quality assurance for workflow and reporting systems

Setting Up the Supply Chain

To create an efficient and productive supply chain, we must bring together internal resources with external stakeholders like contractors, staffing agencies and service providers.

By doing so, we can ensure that drug screenings and background checks are completed to the highest standards.

Key Steps

Engage supply chain partners and define relationships
- nTech Workforce has proactively engaged key stake holders, area nonprofits, and minority-owned businesses to ensure visibility, incorporate their feedback, and demonstrate a commitment to ongoing collaboration.
Amend, distribute, and execute agency contracts as required
- Despite a proactive approach, we expect mild pushback on rules, rates, and fees. We will lean on data and buying power, highlight benefits, reward early adopters, and use a buyer-funded model.
Monitor, per implementation plan process
Launch internal marketing campaign to promote program benefits

Program Launch

The launch of your new workforce program is designed to provide meaningful and successful opportunities for your business.

This phase includes designing, training, reviewing, testing and launching your new program.

Key Steps

Design appropriate training programs for members of the supply chain that aligns to their sourcing role
Train internal & external resources
Review program launch checklist and send a launch announcement
Launch program and demonstrate value proposition
- We will conduct end-to-end testing in production and soft launch systems ahead of schedule to ensure reliable systems integrations.

Delight Internal Customers

We strive to go above and beyond the baseline by delivering projects in a cost-efficient manner while meeting or exceeding all SLAs.

Our objective is to maximize talented resources, meet any MBE goals set forth, and ultimately provide clients with an exceptional return on investment.

Key Steps

Prioritize program performance metrics with stakeholders
- We will ensure the accessibility of feedback and performance data through process automation and a central data repository.
Update performance management system
Collect customer feedback and program performance data
Report back to internal customers with status of improvement ideas
Executive improvement plan, highlighting upcoming changes & benefits
- We will ensure stability during program/system upgrades & enhancements with a quality assurance program, sandbox/test environments, and a limited pilot/beta release of upgrades.
Train affected program administrators/resources

Phase	Deliverables	Associated Tasks
Structure Implementation	Assign a Project Manager to quarterback an implementation SOW with defined project scope Clarity of assigned responsibilities & next steps Signed implementation plan with defined roles and responsibilities Well-structured project management and issue resolution process	Invite key stakeholders and those directly impacted to join the implementation team. Host a kickoff meeting to define timelines, milestones, and tasks. Establish project governance and adhere to financial controls & budgets. Gather sign off for requirements
Establish Policies and Business Rules	Program workflow diagram Federal, state, local, corporate, and departmental, and other considerations accounted for Facilitate new policy integration through change management	Assemble relevant stakeholders and SMEs for input. Create a program charter with a clear value proposition. Review and update policies & procedures for new requirements. Review and update sourcing rules to match program needs. Communicate specific change impacts to key stakeholders.
Determine Ongoing Roles & Responsibilities	Program organizational chart Defined roles and responsibilities per operating procedures and policies Reporting, communication, and escalation plan Hire a Program Team	Review pre-existing contractual obligations for current supply chain partners. Supplier vetting will take time. Determine internal and external process support responsibilities. Define roles, assign resources, and set up CW program and support infrastructure – for example, ensuring contractor compliance. Identify Leads, internal champions, executives, key business unit managers, engagement managers, and internal partners across IT, marketing, HR, finance, security, and legal. Review business design
Configure IT Infrastructure	Source a VMS technology partner Quality assured IT components ready to go live End User buy-in/acceptance IT enhancement & maintenance plan Integrations with ancillary systems, e.g., Badging, User Provisioning, Intranet Final Data Load Solutions Validation	Engage key stakeholders – IT, procurement, HR, legal, and other lead stakeholders. Understand existing or expected workflow processes and define the data model & reporting requirements in advance of launch. Define functional requirements in alignment to business scenarios. Build, modify, and configure software/hardware. Gather and load data. Configure Test System and conduct E2E QA of workflow and reporting systems.
Set Up Supply Chain	Assign a Contracts Manager Informed internal & external supply chain partners Agency relationships updated and “legalized” Completion of role fulfillment & systems tested	Register suppliers. Create Training Materials. Finalize standard operating procedures. Deliver training to internal and external stakeholders. Duly execute PLA and contractor agreements.
Launch & Transition to Operational Support	Fully operational contingent workforce sourcing program Alignment with stakeholder values and requirements Mechanisms to capture and incorporate feedback for customer satisfaction	Send a launch announcement with self-service documentation and other “How-To” resources. Distribute SOP and program rules. Provide hyper-care support to key stakeholders. Document lessons learned. Transition to a steady state. Transition to relationship management. Showcase value proposition.